Not resolved

Worst ever appliance repair experience ever!! Called to get a repair on our washing machine.

They charged a $95 fee to diagnose the problem. The gentleman (Chad) that arrived spent just a few minutes pressing buttons and then indicated that the parts will cost $477, including the diagnostic fee. They had to order the parts, so we had to pay all of the cost up-front. They said that it would take 3-5 days.

After 5 days, we called and after another day, they indicated that it would be another 5 days. They never call, we have to keep calling them.

They still have not fixed the washing machine after 2 weeks. DO NOT USE THIS COMPANY!!

Monetary Loss: $477.

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